Join the hope team.
Hope’s Harbor was founded on a dream—of being a place of rest, refuge and rejuvenation for families.
And our incredible team has made that dream a reality every day since then. They provide strength, hope and encouragement. They care for families, so families can care for their kids.
Our team is the reason we can offer Strength Next Door.
If you enjoy serving others, and are looking for a career that changes lives, you’re in the right place.
Job Openings
Weekend House Manager – Dupont Location
Every other Saturday & Sunday – 12p-5p
Pay – $16/hr
Guest Relations:
- Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, medical community and staff
- Receives referrals from the medical community and keeps accurate guest family records
- Prioritizes referrals on the wait list in accordance with guidelines, striving to serve as many families as possible
- Greets and registers guests who check into the House. Gives tours and orients guests to policies and services. Checks families out of the House
- Ensures policies and procedures are being followed, addressing any issues in a courteous manner
House Management:
- Cleans guest rooms as guests check out in accordance with room cleaning check off procedures
- Assists with laundry service after guest check out to prepare rooms for subsequent guests
- Complete specific house cleaning duties for assigned shift and accurately complete check off list for shift duties.
Community Relations:
- Kindly greets and assists visitors
- Receives and processes donations and ensures that ALL donations are accepted with appreciation and gratitude
- Answers phones and takes messages in a professional manner. Monitors night manager voice mail messages by responding to messages, communicating those messages to the appropriate individual and removing messages when complete
- Maintains good working relationship with volunteers
Communication and Records Management System:
- Register new guests in our registration system.
- Log guest check in and check out status and accurately record any room payment received
- Provide communication of the activities and interactions during your shift for the next shift
- Complete and follow the household tasks check list of duties for your shift of tasks that were completed during your shift
- Complete and follow the room cleaning check list as you refresh a guest room
Dependability:
- Arrives promptly to work
- Works assigned hours
- Performs duties willingly
- Accepts suggestions and follows directions
- Makes sound decisions in absence of direct supervision and uses good judgment and a common-sense approach to situations
- Ensures compliance with policies and procedures and makes recommendations regarding development and/or revisions as needed
Other duties as assigned
House Manager
Monday, Wednesday, Friday 4pm-8pm
Why You’ll Love This Role:
This is a fantastic opportunity for college students looking to make a difference in their community while gaining valuable experience in hospitality, guest relations, and nonprofit operations. You’ll meet diverse families, collaborate with a passionate team, and develop essential skills that will benefit you in any career path.
This is a fantastic opportunity for college students looking to make a difference in their community while gaining valuable experience in hospitality, guest relations, and nonprofit operations. You’ll meet diverse families, collaborate with a passionate team, and develop essential skills that will benefit you in any career path.
Key Responsibilities
Guest Relations:
- Create a welcoming atmosphere by offering support and understanding to families and guests.
- Manage guest check-ins and registrations, providing tours and orientations to new arrivals.
- Maintain clear communication with families and medical staff, ensuring all needs are met.
House Management:
- Assist with cleaning and preparing guest rooms after families check out, ensuring a welcoming environment for new guests.
- Help with laundry services to keep everything fresh and ready.
- Take on specific cleaning duties during your shifts and maintain organized checklists.
Community Relations:
- Greet and assist visitors with kindness and professionalism.
- Process donations and express gratitude for contributions to our mission.
- Answer phones and take messages, in a professional manner.
Record Keeping:
- Manage guest registrations and accurately log check-in/check-out statuses.
- Communicate shift activities to ensure smooth transitions between team members.
Dependability:
- Arrive on time and commit to your scheduled shifts.
- Approach tasks with a positive attitude and a willingness to learn.
- Follow directions and make thoughtful decisions when needed.
What We’re Looking For:
- Friendly and compassionate individuals who are eager to support families in need.
- Great communication skills and a team-oriented mindset.
- A willingness to learn and adapt in a fast-paced environment.
Get Involved!
This is more than just a job; it’s a chance to be part of a caring community and help families during their toughest times. If you’re ready to make a positive impact and gain experience that looks great on a resume, we’d love to hear from you!
This is more than just a job; it’s a chance to be part of a caring community and help families during their toughest times. If you’re ready to make a positive impact and gain experience that looks great on a resume, we’d love to hear from you!